Labor

Government statistics often undercount how many people are working remotely, according to a new study.

Less-experienced contact center agents become more productive with assistance from generative artificial intelligence, a new study finds.

A good jobs system prioritizes customers and is designed to maximize employees’ productivity, motivation, and contributions.

In their new book, MIT’s Daron Acemoglu and Simon Johnson argue that society’s powerful gatekeepers need to stop being mesmerized by tech billionaires.

To see the benefits of automation, companies need to understand challenges and create more flexible robotic tools.

A new study finds that occupations are becoming more age-friendly — but older workers don’t always benefit.

A new study from MIT Sloan Management review finds many employees use AI without realizing it — and without realizing how it benefits them.

A report from MIT Sloan analyzes the impact management practices such as paid leave and promotions have on low-wage workers’ economic opportunities.

A new book shows that successful firms are using artificial intelligence to complement human workers, not replace them.

An AI productivity boom is coming. Here’s what managers need to know to roll out intelligent technology that’s ethical and worker-centric.